FAQ

Frequently Asked Questions

Where do you ship to?

We ship to the United States, United Kingdom, and Australia.

How long does shipping take?

Orders typically arrive within 7 to 14 business days. You will receive a tracking number once your order ships.

Is shipping free?

Yes - free shipping on orders over $35 in the US, over $50 in the UK, and flat $9.99 to Australia.

Can I track my order?

Absolutely. You will receive a tracking link via email as soon as your order is dispatched.

What is your return policy?

We offer a 30-day return window. Items must be unused and in original condition. Contact support@drovilo.com to initiate a return.

How do I start a return or exchange?

Email support@drovilo.com with your order number and reason.

Do you offer refunds?

Yes. Refunds are issued to your original payment method within 5 to 7 business days.

My item arrived damaged. What do I do?

Please email support@drovilo.com with your order number and a photo of the damage.

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placement.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.

Are your products quality-checked?

Yes. Every product is reviewed for quality before being listed.

How do I contact customer support?

Email us at support@drovilo.com. We respond within 24 hours on business days.